Your IT provider says no to AI. Ask them to finish the sentence.

"No, because…" is where the useful conversation starts.

At Propel, we're seeing AI rollouts blocked at the point of enabling Microsoft 365 connectors or installing Claude and ChatGPT desktop apps.

Sometimes there's a specific risk to address. But "security concerns" on its own isn't enough to make an informed decision.

Which data is exposed? To whom? Under what permissions? And what would make the proposed use acceptable?

I'd also ask about commercial incentives. If your provider earns revenue from particular vendors (like Microsoft), you deserve to understand whether that influences their recommendations.

A blanket refusal needs to be challenged just as seriously as an enthusiastic "let's connect everything".

Your IT provider should help you understand the trade-offs and find a workable path forward.

In the video, I explain the conversation I think business leaders need to have.

If you're getting stuck, reach out. We can help you assess the risks and opportunities, and share our handout on provisioning these tools safely.

Watch the video on LinkedIn